Yes, the internet connection saga continues.
A brief recap.
Found out we were moving here early December and called TPG to arrange the move on November 22. Initially I was a little disappointed that I’d only get NBN 25 here, but when I was on the phone the guy said, s’all good, aftr the move you’ll be contacted by NBN to upgrade to fibre to the premises within a couple of months. Cool, I can deal with that.
We do the major move on December 5, and I get a text saying install will be on Friday. Well, at least I read it as the 8th of December, because that was the same week, and not the date actually in the text, 08/01/2024.
So I realise that my internet won’t be connected for another month and I give TPG a call on the Friday, assuming that it was a mistake and I could get it that year.
No, apparently I couldn’t and the 8th was the first available appointment from NBNco. Lack of technicians and high demand, apparently. I cried, yeah. Classy, hey? The woman on the phone consoles me and says best she can do is the 5th, would I take that. I do of course.
And then I wait. And Christmas comes and goes. The kids have moved out, New Years is done, ad I’m home on January 5, awaiting the technician. After watching videos about the install and getting half a dozen texts confirming that install on the 5th and that someone would be home.
Oh and they debit the usual $75 that morning for the slow plan.
I get to 10, and I get the text that they’ll be calling me about the install. then a few minutes later one rescheduling the install til the 17th. Yeah, no happy.
Talked to them and cried. And they agree to credit my account and see about a cash refund but couldn’t guarantee that.
Then I get the text telling me it’ll be between 8 and 12 the Saturday.
11ish Saturday the tech calls me to tell me he’s on a job that’s taking forever 45 minutes away on the other side of the lake, and he’ll text to let me know when he’s on his way.
I see him about 3.45pm.
He does his thing, installs the necessary hardware in the house. But he can’t complete the job, since there’s no a connection to the house he can use, and the pit has asbestos, and he doesn’t have the tickets for that but someone should be out within the week.
I get the refund credited back to my bank. That’s nice.
Time passes and late last week, early this week techies work in the pit and connect fibre from two houses down to ours and then presumably to our house when they’re digging right outside my wall.
And then I wait.
Two more texts. Identical.
Noone calls in the first 24 hours period, nor the second. I’m at group lamenting my lack on connectivity because all I really wanna do is go rabbit and deer hunting in Red Dead Online, but I take a breath and say I’ll call this afternoon if I don’t hear anything.
And then I get the text at the start of the post, saying my install date in Feb 29. First of all I look at Bruce and ask if there’s a Feb 29th this year. Yeah, there is. So, I finish sorting my pills and call TPG.
Maybe my mistake is I didn’t cry, but they couldn’t offer me anything better, citing message from NBN saying that’s the best that they can do due to staffing and demand.
I don’t really know what happened to just getting NBN 25 in the mean time either, I asked and was told no this is what we’re doing with the fibre since the fibre’s ready to go.
So, I’m relived I stuck with my big Aldi mobile plan that’s I’ve accumulated data on. That recharged overnight for $95 (I was going to go down to the $55 plan with just me and Bruce with the kids doing their own thing). So at least I didn’t chance going to the smaller plan this week. So, We’ve got plenty of data to use tethering our phones to our PCs, but I can’t get back to doing a bunch of the online stuff that require more reliable service – for example I can watch streams but they cut out or slow regularly, no chance I could upstream or play online games.
I can still talk shit on Twitter, and NBN co has just contacted me there to follow up on this saga, so let’s see how that goes?
Hey there, we're sorry to hear about your experience. If you would like to send us a DM with your address, we can clarify what is happening. Thanks, Chris.https://t.co/jp7CKF6S7U
— nbn® Australia (@NBN_Australia) January 19, 2024
Ahh nothing hopeful
In the meantime, any ladies out there planning to propose to their men on February 29, since that’s apparently the only day we should do it?
I remember this kind of rubbish happening to us when so called Fibre to the Kerb was happening in (won’t name) suburb in Central Coast. The story was, use old lines made by a telstra forever ago, and hope things work …they didn’t because of damage thanks to rain in line.,,was on a hill. And then, this was the once that got me! The Telstra guy couldn’t do the NBN guy stuff either but…as they were also contractors one man had t shirts that he could swap into depending on who at what end gave him the orders. I have never felt so much frustration ever. Eventually I think it all came good…and we were glad when we moved to a modern development that every house had fibre to the premises. It is a nightmare!
I SHOULD be getting fibre out of this t least, but I wish they’d just hooked up old school connection through the copper in the meantime! We’ve had FTTN the last couple of houses and it was adequate.